FAQs

Where can I find your work?

 

At the moment Sans Soucie textiles, garments and accessories are made available direct from the design studio or through Circle Craft in Vancouver.  You can schedule a private visit either in person or purchase from us online at Etsy.

 

Who are your clientele?

 

Our clientele ranges in age and size.  Over the years our customers tend to be women from the ages of 25-75 who are looking for a unique garment and/or accessory.  They come to us also because of their need to express their identity in ways that other clothes do not offer.  Out garments are versatile in that it embodies the ability to transform as you body does with time.  They are easy to care for, great for travel and compliment other items in your existing wardrobe.

In addition to this, our clientele like to support the local production of hand made textiles and garments want to purchase our products because they are unique, one of a kind and cannot be found anywhere on the planet. Our clients are people who tend to be aware of themselves and choose to be empowered by their clothing.  

 

What types of products do you produce?

We produce hand made textiles, garments, accessories that are completely one of a kind.  No collection is every the same due to the nature of our process.  Each item produced cannot be reproduced as well which allows for you to truly own an original hand made Sans Soucie textile, garment or accessory.  

We are in the process of developing textiles for designers and artists to work from along with a line of hosiery yarn for crafters + DIYers.   A unique line of home decor is also under development and will be available in 2015. 

 

How do I care for my Sans Soucie garment?

Each Sans Soucie garment is an artistic statement. In order to maintain the life of your piece, please refer to the following:

NYLON HOSIERY GARMENTS: Caring for your one-of-a-kind piece


For care instructions on a garment you purchased, please refer to the content label located in the back right hand side of the garment. all garments can be hand-washed in cold water and hung to dry or machine washed on delicate and tumble dry.

 

Note: machine washing/tumble dry is great if you need to reshape your garment. i.e. if your garment has stretched out, etc.

 

How does your sizing work?

 

Our clothing designs follow this sizing chart: S-XL

 

Small

4-6

fits up to a 34-35" bust

Medium

8-10

fits up to a 36-37" bust

Large

10-12

fits up to a 38-39" bust

X large

14-16

fits up to a 40-41" bust

 

How do I wear a Sans Soucie garment?

 

Our garments are extremely versatile and can be worn alone or layered over or under other garments in your wardrobe. Our pieces invite you to explore your garment and yourself by encouraging you to experiment with layering.  

Our customers continue to inspire us with how they play with our pieces.  And in ways we never imagined.  

You can wear every piece casually and dressed down layered with jeans and sandals or it can be worn formally to a cocktail party or art gallery opening.  It is up to wearer to see the potential in our garments and to imagine and (re)imagine them over and over.  The classic lines of our pieces are timeless and never go out of style.

 

Can I request a custom order?

Yes we do accept custom orders. We take a 50% deposit upon agreement and the rest is collected prior to shipping. 

If this is something you are interested in we would love to hear from you!  

 

Does your company wholesale? 

At this time, we are not wholesaling.  If you would like to represent our line please feel free to contact us to discuss options.

 

What is you policy on returns and exchanges?

Our policy is exchange only on garments for sale online.  Due to the timely nature of our process and the fact that each piece is hand crafted throughout we are not able to offer a refund.  We do not offer exchange on altered or custom work.  

How long does it take to receive my order?

Depending on where you are and whether you are purchasing from a garment already available through our site this can vary.  For USA we can deliver within a week.  For Canada expect two weeks for delivery.  For other countries this can vary up to 4-8 weeks depending on where you are.  Faster shipping can be arranged but at the cost of the buyer.  

For custom work we have a timeline for 4-6 weeks for production then shipping time.  This can sometimes be less depending on our production schedule. 

 

What happens if my textile or garment needs a repair?

We repair all textiles and garments.  If you need a repair we will fix it!  We have the special machinery to mend all of our pieces so please don't hesitate to contact us.  For a small fee plus shipping we will repair anything. If you are looking to have your piece transformed into another design style contact us for pricing.

 

If I wanted to have a previous Sans Soucie textile or garment remade, is this a service you offer?

Yes, please contact us for pricing.

 

We welcome questions, photos, inspiration and feedback from our clientele.  If you have a question that we have not addressed here or if you would like to submit photos please email us at info@sanssoucie.ca